1.Q: When do you send my order?
A:After your payment is done,we will use high quality vevet pouch to pack your jewelry and send it out within 48 hours.
2.Q:How long can I received the products?
A:Usually the shipping time is 10-40 days (5-20 days via Epacket).
3.Q:Can I get a discount?
A:For all our products,if your order more than 2 pieces.You will get extra 5% discount.
4:Q:What is this material?
A:We are only selling genuine jewelry.Our jewelry is made of .
5.Q:What ring size do I fit?
A:Could you please tell me how much your finger cicumference is ? And then we will solve the problem for you .
6:Q:What to do if this product is damaged?
A:If there is any quality problem in 30 days after you recevied the parcel , we promise will send a new item or refund you full payment.
7:Q:Can I get a gift?
A:If we have a honor to do business with you again,Please leave us a message,We will send you an extra gift.
8:Q:What kind of logistics do you have?
A:We have a common way of logistics: Shipping,Sun You Economic Air Mail,4PX Singapore Post OM Pro,China Post Registered Air Mail,Special Line-YW(usually the shipping time is 15-55 days,)Epacket(usually the shipping time is 5-20 days)
9:Q:How to maintain the jewelry?
A:1. We suggest safely keeping your fine jewelry away from water, sweat, chemicals or hitting other hard objects to ensure the luxurious shine lasts for a very long time.
2.If you have any questions or problems with your order, please don¡¯t hesitate to contact us. Our customer service makes the difference because we care and are committed in providing you with excellent service.